Shop in USA
Shopping Cart
Items : 0
Value : $0.00
View/Edit | Checkout
press      |      about us      |      store      |      srcm      |      thought tree      |      gallery for inspiration      |      contact us (408-530-9400)
You are here: Home Customer Servie - Shop in USA

Customer Service - Shop in USA
Contact Us
Tax Information
Handling and Delivery
Returns and Exchanges

Contact us

i-mart is the flag ship store of located in Sunnyvale, CA , USA. Store Timings are currently:

Tuesday to Sunday : 11 am to 8 pm PST

Monday : Holiday

i-mart Store can be contacted for any inquiries or customer services on : (408)530-9400. 

You may leave a voice message if you are unable to talk to a customer care person and be assured that your call will be returned at the earliest.

Please leave contact details for us to return your call. You may click store link to get all contact details.

Tax Information
All products are “Made in India”, shipped from India, US custom cleared /duty paid. Prices quoted are all inclusive and there is no additional tax that will be added on the final sale.

The entire inventory listed in the “Shop in USA” link of is available at the i-mart store located in Sunnyvale, CA, USA. All products are “Made in India” and shipped from India, US custom cleared/duty paid.

a) Customers can visit the store located in Sunnyvale CA in person and make purchases.
b) They can purchase online with the “in store pick up“ option so they will not incur any shipping charges.
c) For customers in other parts of USA, they can choose the Ground mode or Priority mode option to courier their purchases. i-mart currently ships only Domestic (i.e. within the United States)

i-mart store uses the services of UPS (United Parcel Services) for Ground mode Domestic and (United States Postal Services) for Priority Shipments up to the weight of 70 lbs. All shipments are covered with loss and damages insurance for the merchandize  value with the respective services.

If customers have any other preferences for Parcel Services please email us at providing your contact details so we can call and discuss your requirements in more detail.

For shipments above 70 lbs i-mart uses the services of R+L Carriers, fully insured. Shipments sent through carriers are door delivered.

i-mart ships to all states within USA to all cities and towns that have a local UPS and USPS office. Shipping charges for standard size products are based on your order Sub Total and fixed to any delivery location. Please note that our shipping fees include our costs for order processing.

Below is the approximate shipping charges chart for standard size shipping

$ 1 to 15  $ 12.64  $ 15.17
$ 15 to 30  $ 14.38  $ 17.26
$ 30 to 40  $ 17.61  $ 21.13
$ 40 to 50  $ 19.03  $ 22.84
$ 51 to 75  $ 19.87  $ 23.84
$ 75 to 100  $ 21.52  $ 25.82
$ 100 to 125  $ 26.29  $ 38.75
$ 125 to 150  $ 34.94  $ 47.10
$ 150 to 300  $ 49.51  $ 63.40
$ 300 to 500  $ 57.98  $ 69.25
$ 500 to 800  $ 83.67  $ 94.70
$ 800 to 1000  $ 99.23  $ 109.70
$ 1000 to 1250  $ 111.80  $ 126.80
$ 1250 to 1500  $ 147.47  $ 363.35
$ 1500 to 2000  $ 183.74  $ 480.27
$ 2000 to 3000  $ 222.37  $ 600.34
$ 3000 to 4000  $ 639.10  $ 939.10
$ 4000 to 6000  $ 932.10  $ 1382.10
$ 6000 to 8000  $ 1334.10  $ 2009.10
$ 8000 to 10000  $ 1937.10  $ 2949.10
$ 10000 to 20000  $ 2389.10  $ 3654.10
Note that your order will be processed only if there is a minimum purchase of $ 15.00

Oversized products e.g. Paintings, Sculptures etc. and overweight products e.g. Golu clay dolls, Brass idols etc. may incur additional shipping surcharges. Art Ids that incur surcharges display a message in the product page. It is also indicated in the Remarks column in the shopping cart. If you require any further information about rates, shipping information, or want to provide any special shipping instructions you may email to Please include your name, mailing address, and telephone number so that we may provide you with the best possible service.

Handling and Delivery Times

Orders require 1-2 working days to be processed for Ground Mode, and 1 day for Priority Mode.

Estimated delivery for Ground Mode via UPS is 3-7 working days from shipped date based on location.

Estimated delivery for Priority Mode via USPS is 3-4 working days.

Orders that are placed on Saturday or Sunday will be considered as a Monday order.

Returns and Exchanges

It is our sincere endeavor to provide, as accurate a photo image of the product as possible. The photo is a representation of an entire stock. However there can be a minor variation depending on the browser that is used to view the photo.

i-mart store stocks and supply quality products. All products are thoroughly inspected before dispatch. We also respect your religious and cultural sentiments and assure you that all products supplied are first hand quality. If you were to receive erroneously a thoroughly incorrect merchandise or a merchandise in a damaged or defective condition you may please contact immediately providing photographs of the damaged merchandize as well as photos of  the packages (including packing materials) as received.


 All shipments are covered for insurance for loss and damages. The recipient can file insurance directly with UPS and USPS. Please click here to read the procedure to file insurance.

Note that in the instance of a receiver filing a damage claim, they may contact i-mart at to provide any support documents that maybe required. Note that if products are received broken or in damaged condition (partial or full), receiver may file a claim, and will have to hold the parcel (including all packing material and carton box) in an “as is” condition. This has to be made available for an inspection.

                                                                                                                                Back to Top

 Back to Previous Page


© India4you 2023