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You are here: Home Customer Service - Ship Crafts From India
Customer Service - Ship Crafts From India
Contact Us
Tax Information
Shipping
Handling and Delivery
Returns and Exchanges

Contact us

i-mart is the flag ship store of www. india4you.com located in Sunnyvale, CA, USA.

Every 4 months i-mart receives imports from India. In “Ship Crafts From India” i-mart gives customers an opportunity to explore a vast collection of products that can be “made to order” to their specifications and shipped along with its regular merchandize. This would minimize shipping cost/handling costs both in India and USA and the product can be delivered to you at the most competitive price. An example of products that can be made to order is Puja Mandir, Brass Idols, Tanjore Paintings, etc. You may also send in your own designs/photos to customizeorders@india4you.com

“Ship Crafts from India” may showcases several products that may require 60 days lead time to make. Shipping time inclusive custom clearance is about 60 days. So the entire order cycle is typically 4-5 months. Customers may place their orders bearing this in mind.

Customers have to register with us providing all contact details to browse our catalog and place their orders.

Orders placed through “Ship Crafts From India” will require you to pay 50% as advance. You will be invoiced for the balance when merchandise arrives at i-mart.

Timings are currently:

Tuesday to Sunday : PST 11 am to 8 pm 

Monday : Holiday

i-mart Store can be contacted for any inquiries or customer services on : 408-530-9400

You may leave a voice message if you are unable to talk to a customer care person and be assured that your call will be returned at the earliest.

Please state clearly your name, number and purpose of the call when leaving a message in the mail You may click store link to get all contact details.

Tax Information
Prices quoted are all inclusive and there is no additional tax that will be added on the final sale.
Shipping

Every 150 days i-mart receives its merchandise by sea. Your order will be imported,custom cleared, duty paid and received in store. Customers can select an option to pick up merchandise in store or they can opt for it to be shipped. i-mart will ship  to  the domestic address given by customer.

i-mart store uses the services of UPS (United Parcel Services) for Ground mode Domestic and (United States Postal Services) for Priority Shipments up to the weight of 70 lbs. All shipments are covered with loss and damages insurance for the merchandize  value with the respective services.

If customers have any other preferences for Parcel Services please email us at i-martsunnyvale@india4you.com providing your contact details so we can call and discuss your requirements in more detail.

For shipments above 70 lbs i-mart uses the services of R+L Carriers, fully insured. Shipments sent through carriers are door delivered.

i-mart ships to all states within USA to all cities and towns that have a local UPS and USPS office. Shipping charges for standard size products are based on your order Sub Total and fixed to any delivery location. Please note that our shipping fees include our costs for order processing.

Below is the approximate shipping charges chart for standard size shipping

PRICE SLAB NORMAL PRIORITY
$ 1 to 15  $ 12.64  $ 15.17
$ 15 to 30  $ 14.38  $ 17.26
$ 30 to 40  $ 17.61  $ 21.13
$ 40 to 50  $ 19.03  $ 22.84
$ 51 to 75  $ 19.87  $ 23.84
$ 75 to 100  $ 21.52  $ 25.82
$ 100 to 125  $ 26.29  $ 38.75
$ 125 to 150  $ 34.94  $ 47.10
$ 150 to 300  $ 49.51  $ 63.40
$ 300 to 500  $ 57.98  $ 69.25
$ 500 to 800  $ 83.67  $ 94.70
$ 800 to 1000  $ 99.23  $ 109.70
$ 1000 to 1250  $ 111.80  $ 126.80
$ 1250 to 1500  $ 147.47  $ 363.35
$ 1500 to 2000  $ 183.74  $ 480.27
$ 2000 to 3000  $ 222.37  $ 600.34
$ 3000 to 4000  $ 639.10  $ 939.10
$ 4000 to 6000  $ 932.10  $ 1382.10
$ 6000 to 8000  $ 1334.10  $ 2009.10
$ 8000 to 10000  $ 1937.10  $ 2949.10
$ 10000 to 20000  $ 2389.10  $ 3654.10
  
Note that your order will be processed only if there is a minimum purchase of $ 100

Oversized products e. g. Paintings, Sculptures etc. and overweight products eg Kolu clay dolls, Brass idols etc may incur additional shipping surcharges. Art Ids that incur surcharges display a message in the product page. It is also indicated in the Remarks column in the shopping cart. If you require any further information about rates, shipping information, or want to provide any special shipping instructions you may email to i-martsunnyvale@india4you.com. Please include your name, mailing address, and telephone number so that we may provide you with the best possible service.

Handling and Delivery Times

 Our next shipment arrival is scheduled for Nov 2016. Based on the mode delivery dates will vary. Customers will be intimated once merchandise is in house and the mode (for shipment from the i-mart store to customer destination) can be decided when the final invoicing is done. Based on the delivery mode selected delivery dates will vary.

For detailed understanding of our “Ship from India" shipping option click here

Estimated delivery for Ground Mode via UPS is 3-7 working days from shipped date based on location.
Estimated delivery for Priority Mode via USPS is 3-4 working days.

Returns and Exchanges

It is our sincere endeavor to provide as accurate a photo image of the product as possible. The photo is a representation of an entire stock hence there can be piece to piece variation in color, finish or design.

The store stock and supply quality products. All products are thoroughly inspected before dispatch. We also respect your religious and cultural sentiments and assure you that all products supplied are first hand quality. If you were to receive erroneously a thoroughly incorrect merchandise or a merchandise in a damaged or defective condition you may please contact  i-martsunnyvale@india4you.com immediately providing photographs of the damaged merchandize as well as photos of the packages (including packing materials) as received.

Insurance

All shipments are covered for insurance for loss and damages. The recipient can file insurance directly with UPS and USPS. Please click here to read the procedure to file insurance.

Note that in the instance of a receiver filing a damage claim, they may contact i-mart at i-martsunnyvale@india4you.com to provide any support documents that maybe required. Note that if products are received broken or in damaged condition (partial or full), receiver may file a claim, and will have to hold the parcel (including all packing material and carton box) in an “as is” condition. This has to be made available for an inspection.

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